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Home    Company Profile    Calibaration Services    Job Opportunities    Business Opportunities    Contact Us    Tech Information    News & Events    Registration	Customer Feedback Form   TRUTHREAD GAUGES & TOOLS PVT LTD T-83,MIDC,BHOSARI,PUNE - 411026 Tel. No. (020) 30625002 (Mktg),30625000,30625003,30625004 Fax (020) 30625001 , email: mktg@truthread.com From:Marketing Department Address: Customer Statisfaction & Expectation Survey No.   Dear Sirs,   You must be aware that,we have recently upgraded to ISO 9001-2000 standard Certification   from DNV,Netherlands. We are continuously working to adhere to these standards and fulfill   our objectives. "Customer Satisfaction" is one of our prime objectives. We request you to fill   in the following and rate us. Your feedback will help us to improve our services. Sr. No. Description Rating Scale min. rating of 1 & max. 10 Your Expectation 1 Response time from truthread - a) - to your Tel/Fax/Email Query b) - for sending quotation c) - for booking your order d) - in case of difficulty/problem 1 2 3 4 5 6 7 8 9 10 (working days) 2 Frequency of visit of Marketing Engineer or Local Representative   3 Technical Assistance by Truthread a) - for selection & ordering of gauges. b) - for gauging problems.     Suggestions for improvement 4 Does Contract Review by us point out /resolve all potential disputes like standard to be followed ,before booking your order Always Yes (10 points) Many Times Yes (8 points) Some Times Yes (5 points) Always No    (1 point) 5 Please rate us on our product quality 1 2 3 4 5 6 7 8 9 10 Recently faced quality problems 6 Quality of packing material & delivery mechanism 1 2 3 4 5 6 7 8 9 10 Overall rating of Truthread by You Suggestions for improvement Completed by: Name Designation Contact No. email
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